SHIPPING & RETURNS
SHIPPING POLICY
Thank you for visiting and shopping at B3 Imagination Studio.
Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
Our items are Made in house and may take up to 1 month to ship.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.
B3IS ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
B3 Imagination Studio is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
B3 Imagination Studio is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We ship internationally, not all products may be available in all countries. All above policies apply to international shipping as well.
RETURN & EXCHANGE POLICY
Warranty information
B3 offers a 1 year manufacturer’s defect warranty which covers the following provided the damage occurs within the confines of normal use. I.e. Lightest touch LARP fighting. The list of covered instances includes but is not limited too:
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Broken cores
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Torn sleeves
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Torn foam cross guards, axe heads, pommels.
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Coating delamination or cracking
If your weapon breaks due to one or more of the instances above, we will repair or replace the weapon free of charge.
Foam wear and tear
One thing that is not covered is normal wear and tear on the foam. Foam blade lifespan is dependent on numerous factors including:
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How aggressively the weapon is used. If you hit hard the foam will wear out faster
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The type or shape of the blade. A thinner flat blade will wear out faster than a round blade.
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How it is stored when not in use. Laying hard or heavy objects on your weapon will cause dents and possibly make the weapon unsafe.
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What type of LARP environment it is used. A weapon used in an unarmored combat LARP will generally last longer than one used in heavy armored combat.